Contact Us

CeraVe customer support can help with order questions, product questions, shipping updates, damaged or wrong item reports, and general store inquiries. Please include enough detail for our team to locate your order and respond accurately.

For order questions, include your order number, checkout email, shipping ZIP code, and a short description of the issue. For damaged, defective, or wrong items, include clear photos of the item, packaging, and shipping label when available so the team can review the request under the Refund Policy.

Customer Support: Email support@ceearva.shop. We normally respond within 1-2 business days.

Please do not send payment card numbers, passwords, government identification numbers, or sensitive health information by email. If your question is about a product purchased from another retailer, contact that retailer first because their order systems and return rules are separate from this store.

Mailing Address:
L'Oréal USA S/D, Inc.
10 Hudson Yards, 501 West 30 Street, New York, NY 10001

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Messages received outside business hours are reviewed on the next business day. Response times may be longer during holidays, promotions, carrier delays, or periods of high support volume.

Last Updated: June 16, 2026